Terms & Conditions
BOOKING CONDITIONS
Your contract is with ; London Prestige Limited ("London Prestige Limited "). The
following booking conditions form the basis of your contract with London Prestige Limited.
registered office is 249 Stoney Stanton Road , Coventry CV1 4FR . London Prestige Limited is fully bonded by
the Civil Aviation Authority under Air Travel Organisers Licence number 9877 to protect your
Payments and repatriation. Below are details of your and our obligations under these booking
conditions. Please read them carefully. All pilgrimages are sold subject to the following
conditions.
Your Obligation To Us
1. Your Booking
Your contract with London Prestige Limited is made once the following steps have been
fulfilled:-
(a) You have completed and returned a booking form and paid a deposit of £1000
per person; and
(b) London Prestige Limited confirmation invoice has been sent to you.
When you make a booking you guarantee that you have the authority to accept on
behalf of all members of your party the terms of these booking conditions.
You must check London Prestige's Limited confirmation carefully and raise any queries with
London Prestige Limited immediately upon receipt. Your contract with London Prestige Limited is governed by English law and is subject to the jurisdiction of the English Courts and
is deemed to have been made at London Prestige Limited offices in London.
2. Your Pilgrimage Payment
Full payment must be made to London Prestige Limited at least 10 weeks prior to departure.
Payment may be made by bank transfer, cheque (provided there is time to clear a
cheque) or by any major credit card acceptable to us. Please note your booking may be
cancelled if you fail to make full payment on time and if it is, cancellation charges as
set out in paragraph 4 below will be payable by you.
3. If You Alter Your Booking
If you wish to alter any arrangements after we have sent you our confirmation invoice
we will do our best to arrange this. You must write to us with details of the alterations
requested. Any alterations will be subject to availability plus agreement by the relevant
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supplier(s) and there will be an administration charge of £30 per person together with
any communication charges or other expenses incurred by London Prestige's Limited In many cases a transfer or name change will mean the cancellation and re-booking of
flights or hotels and a significant additional charge may arise. This charge could be as
much as the full pilgrimage cost. You should be aware that these costs may increase
the closer to the departure the changes are made by you. If you change the number of
people in your party the price will be recalculated to the new party size. This may
mean that accommodation is under-occupied and the other members of the party may
have to pay an increased price.
4. If You Cancel Your Pilgrimage
Should you wish to cancel your booking, the person who signed the booking form must
notify London Prestige's Limited in writing as soon as possible. The following charges will
apply from the date on which written notification is received by London Prestige Limited :-
Days prior to departure date written Chargeadvice of cancellation received
More than 70 loss of deposit
70-22 60% per person of pilgrimage cost
21-15 80% per person of pilgrimage cost
14-0 100% per person of pilgrimage cost
The figures are expressed as percentages of the total price excluding insurance
premiums and administration charges which are forfeited in full.
If you have to cancel for a reason covered by your insurance policy and follow the
procedure laid down by the insurers, you should be able to reclaim the cancellation
charges subject to any policy excess.
5. If You Have a Complaint
If you have cause for complaint whilst on your pilgrimage, this must be brought to the
attention of the London Prestige Limited local appointed representative/agent or the hotel
management or other supplier immediately so that action can be taken to remedy the
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problem. Should your representative/agent or the hotel management be unable to
resolve the problem, please contact London Prestige's Limited in the UK immediately. If the
problem is still unresolved, you should record your complaints on a client comment
form available on request, which you should forward, together with full details of your
complaint, to London Prestige's Limited within 28 days of the end of the pilgrimage.
If you fail to follow this simple procedure we will have been deprived of the
opportunity to investigate and rectify your complaint whilst you were on pilgrimage
and this will affect your rights under this contract.
Our Obligation To You
6. Our Commitment To You For Your Pilgrimage Arrangements
(a) When you make a booking with us you acknowledge there is an element of risk
associated with pilgrimages generally, particularly in Saudi Arabia for the Hajj.
These include overcrowding in hotels and on all forms of transport and poor
management of public places. These risks can also include the risk of injury or
illness in remote places without medical facilities. You must be fit enough to
undertake the pilgrimage and you must exercise reasonable care for your own
safety and the safety of other members in your group.
(b) Our air holidays and flights are ATOL protected. In the unlikely event of our
insolvency, the CAA will ensure that you are not stranded abroad and will
arrange to refund any money you have paid to us for an advance booking. For
further information, visit the ATOL website at www.atol.org.uk.
(c) Subject to (e) below, if any member of your party is killed or injured as a result
of an element forming part of your arrangements booked before departure from
the UK, we will accept responsibility if the death or injury is due to a fault on
our part or the part of our agents or suppliers. If any part of your arrangements
booked before your departure from the UK is not as described in the brochure,
or not of a reasonable standard, we will accept responsibility if this is due to a
fault on our part or that of our agents or suppliers. We do not accept
responsibility if any death, personal injury or failure of your pilgrimage
arrangements is not caused by any fault of ours, or our agents or suppliers, and
is caused by you or someone not connected with your arrangements. We do
not accept responsibility if the death, personal injury or failure of the
arrangements, is due to unforeseen circumstances which, even with all due
care, we, or our agents or suppliers, could not have anticipated or avoided.
(d) If you or any member in your party is killed, injured (or becomes ill) as a result
of transport by aircraft, ship, train or coach, our liability to pay compensation
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and/or the amount of compensation we will pay is limited in line with the
Warsaw & Montreal Conventions (applies to transport by air), the Athens
Convention (applies to transport by ship), the Berne Convention (applies to
transport by rail) and the Geneva Convention (applies to transport by road).
The terms of these conventions are incorporated into and form part of your
contract with us. You can get copies of the relevant convention if you ask us
for them. You should also note that these conventions may limit or remove the
carrier's liability to you and the amount which the carrier has to pay to you.
You should also note that the carrier will rely upon its "conditions of carriage"
which may limit or remove the carrier's liability to you and limit compensation
under international conventions.
(e) If we make any payment to you or member of your party for death, personal
injury or illness, you must give us or our insurers the rights you may have to
take action against the person or organisation responsible for causing the death
or personal injury or illness and you must co-operate fully with us in seeking
recovery of any payment made.
7. Prices
London Prestige Limited reserves the right to change our prices at any time before you book.
If we do, you will be told of the revised price applicable to your booking before you
commit yourself. Thereafter the price of your travel arrangements is subject to
surcharges on the following items for increases in: transportation costs e.g. fuel,
scheduled air fares and other airline surcharges which are part of the contract between
airlines (and their agents) and us, security charges, government action such as increases
in VAT or any other government imposed increases, currency in relation to exchange
rate variations. In the case of any small variation, an amount equivalent to 2% of the
price of your travel arrangements, which excludes insurance premiums and any
amendment charges, will be absorbed or retained. For larger variations the 2% will
still be absorbed for increases but not retained from refunds. If this means paying more
than 10% of the pilgrimage price, you will be entitled to cancel your pilgrimage with a
full refund of all money paid (exclusive of insurance premiums, amendment charges
and visa charges). Should you decide to cancel because of this, you must exercise your
right to do so within 14 days of the issue date printed on the invoice. Whether you
cancel or not you will also be entitled, on the terms set out in respect of major changes
in paragraph 8 below to accept an offer of alternative travel arrangements from us if we
are able to do so and compensation as set out in these terms. Please note that in the
event of the government or other regulatory body imposing a levy in order to provide
additional protection we reserve the right to pass this on in full and it will not be
subject to the surcharge requirements.
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Alternatively you may choose to pay for your pilgrimage in full at the time of booking
in which case London Prestige Limited will fix the price and you must return the
confirmation invoice to London Prestige Limited with full payment to reach us within 7 days
of the date when the confirmation was first posted to you. In these circumstances no
surcharges will be made.
We are not obliged to provide you with a breakdown of your pilgrimage cost since this
would involve disclosing confidential financial information, which we are not prepared
to provide.
8. If London Prestige Limited Alters Your Confirmed Booking
Whilst everything will be done to provide the pilgrimage as confirmed to you,
London Prestige Limited may occasionally have to change your arrangements or part of them. London Prestige Limited reserves the right to do so. Most alterations are minor and should not
affect the overall enjoyment of your pilgrimage. In the case of minor alterations, we
will do our best to notify you before departure.
If London Prestige Limited have to make significant alterations to your arrangements, we
will notify you as quickly as possible. Significant alterations include:-
(a) A change of airport (except between airports serving the same city);
(b) The outward or return flight is rescheduled by more than 24 hours. You may
then:
(i) Accept the change and the contract will be varied to incorporate the
change; or
(ii) Take comparable alternative pilgrimage subject to availability; or
(iii) Withdraw from the booking completely in which case London Prestige Limited
will make a full refund of all monies paid by you. In addition,
London Prestige Limited will pay compensation of £15 per person.
As factors affecting flights stopping at an airport en route are not normally known in
time for notification, such alteration is not regarded as a significant change and neither
are changes in carrier or aircraft type.
London Prestige Limited is not liable to pay compensation where the change is by reason of
unusual and unforeseeable circumstances beyond London Prestige Limited control and
which could not have been avoided by the exercise of all due care. These to include,
but are not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or
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threatened), industrial dispute, technical problems with transport, machinery or
equipment, power failure, natural or nuclear disaster, fire, epidemic, flood, drought,
unavoidable technical problems with transport, and adverse weather conditions. London Prestige Limited
is also not liable to pay compensation where the change is by reason of
low bookings, which applies where an insufficient number of people book a pilgrimage
for it to be financially viable. All group pilgrimages require a minimum number of
bookings before they will operate.
No liability is accepted for delays to flights to or from the United Kingdom or for any
cancellation of flights. We are also not liable to pay compensation where rail, road and
other departure times are supplied by carriers since they are subject to air traffic
control, passenger check in times, weather conditions and the need for regular
maintenance. You should consider making a claim under your travel insurance policy.
9. London Prestige Limited Cancels Your Pilgrimage
Cancellation may be necessary in exceptional circumstances and London Prestige Limited
reserves the right in its absolute discretion to cancel your pilgrimage. If this occurs you
will be offered the choice of an alternative pilgrimage of comparable standard (if
available) or full and prompt refund of all monies you have paid together with
compensation of £15 per person. London Prestige Limited will cancel your pilgrimage if you
fail to make any payment by the due date and will not be liable for any compensation.
We may have to cancel your pilgrimage as a result of low bookings, as defined in
paragraph
8. In these circumstances, you will receive a full and prompt refund of all
monies you have paid. You will not be paid any compensation in these circumstances.
Where your pilgrimage is cancelled because of circumstances outside our control, we
are not liable to pay any compensation. Circumstances outside our control include but
are not limited to those set out in paragraph 8 above.
10. Behaviour
If in our reasonable opinion or in the reasonable opinion of any airline pilot, hotel
manager, tour leader or other person in authority, your behaviour is causing danger,
damage to property or persistently affecting the enjoyment of others, we reserve the
right to terminate your pilgrimage. Should this happen no refund or compensation
would be paid. If your behaviour results in London Prestige Limited being forced to pay
additional charges, London Prestige Limited will seek to recover them in full from you.
11. Data Protection Privacy Policy
Information about you and members of your party, including your names, contact
details and any special needs, disabilities or dietary requirements is collected by us
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when you request information or make a booking with us. You are responsible for
ensuring that other members of your party are aware of our booking conditions and this
privacy policy and that they consent to you acting on their behalf in your dealings with
us. We may disclose this information to our service providers (who may be located
outside the UK/EU) for the purpose of providing you with your travel arrangements
and insurance. Only information necessary for this purpose will be disclosed to them.
In the case of air travel, it may be mandatory for us to disclose information for security
and anti-terrorism purposes, and any other purpose imposed on us by governments or
airlines.
We may disclose your information to companies who act as data processors on our
behalf. Some information, for example relating to your religion or health, may be"sensitive personal data" within the meaning of the Data Protection Act 1998. We need
this information to cater for your needs, but it is collected on condition that we have
your positive consent. If you do not agree to our use of your information, we cannot
accept your booking. By making a booking with us, you agree to allow your insurers,
their agents and medical staff to disclose relevant information to us in circumstances
where we may need to act in the interests of everyone in the group with whom you are
travelling. For example, if you contract an infectious illness whilst on pilgrimage, we
may need to make special arrangements for you and ensure that you do not return with
the group immediately.
From time to time we may contact you by post with information about special offers or
pilgrimages. If you do not wish to receive such information, please notify us. You have
the right to ask us in writing for a data subject access request form to obtain a copy of
the information, which we hold about you. You will be charged a fee for this. Any
request should be addressed to the Company Secretary, London Prestige Limited
General Information and Safety Issues
12.1 Please check your tickets, vaccination certificates, accommodation vouchers, passport,
visa or anything else which might prevent you from being allowed to travel. You must
notify your travel agent or London Prestige Limited immediately if you think any
information is incorrect. London Prestige Limited will not be responsible for any problems,
which may arise in the event that you failed to notify us.
12.2 You must make sure that your passport is valid for at least six months after the date
your pilgrimage ends.
12.3 You should consider taking out travel insurance for your trip. We would recommend
this in all circumstances.
12.4 Our visa application service allows us to apply, on your behalf, for visas to Saudi
Arabia. We are unable to guarantee the granting of any visa and consequently accept
no liability whatsoever for any refusal or delay in obtaining a visa. We reserve the
right to claim any associated costs incurred as a result of the delay or refusal.
12.5 You should also ensure that you comply with all travel health requirements, such as
vaccinations.
12.6 Please ensure that you understand and are aware of the rituals of your pilgrimage and
how to perform them.
12.7 You should be aware that during peak season, particularly the Hajj period, because of
the huge numbers of people on pilgrimages and the problems of overcrowding, your
planned Ziyarat may sometimes have to be changed or your room facilities or furniture
may be different. London Prestige Limited are unable to prevent this from occurring on
occasion and accept no liability for this.
12.8 Particularly at the time of the Hajj, flights and destination airports can sometimes be
altered at the last minute. London Prestige Limited have no control over this and you should
be aware that this could happen with your booking.
12.9 Saudi Arabia is not subject to the same health and safety regulations that exist in the
UK, the USA and Europe. In many areas, the operation of certain amenities and
facilities may be subject to local licensing laws or religious pilgrimage. Maintenance
and local energy conservation measures may mean that the hotel or apartment limits
certain facilities, e.g. air conditioning or water supplies. In addition, unusual weather
conditions may cause electricity failure. London Prestige Limited will not be liable for any
damage or losses arising from this. In most cases this leads to a richer experience but
you should be aware that accommodation in apartments and hotels is provided on a
shared basis (unless appropriate supplements have been paid and this is stated on your
confirmation invoice). All information about the hotels has been provided by those
hotels and may not have been verified by London Prestige Limited . All hotel rooms have
private bathrooms ( except azezayah building will be sharing facility ) but you should be aware that the sizes of the rooms are usually
Smaller than those in the UK, the USA and Europe.
The star rating of the hotels has been devised by London Prestige Limited and indicates the
high standard of hotel offered by us, the meals provided are on a self service basis in
hotels and apartments. You should be aware that the food served is local food and may
not vary from day to day.